How can we help you?
Browse our frequently asked questions by category.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your orders and save your details for faster checkout next time.
How long does delivery take?
Standard delivery within Australia usually takes between 3 to 7 business days depending on your location.
Do you offer express shipping?
Yes, we offer express shipping options at checkout for eligible items and locations.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Afterpay.
Can I return an item if I change my mind?
Yes, you may return items within 14 days of delivery, provided they are unused and in their original packaging. Restocking fees may apply.
Do you provide installation services?
Yes, we offer professional installation for most gym equipment at an additional cost. You can book this during checkout.
How do I request equipment repair?
Please fill out the repair form on our website or contact our customer support team to schedule a service.
Is there a warranty on your equipment?
Yes, all our gym equipment comes with a minimum 12-month manufacturer warranty. Some items may have extended warranties.
Who do I contact for a warranty claim?
You can contact our support team at support@powerproshop.com with your order details and product issue.
Are your accessories suitable for commercial gyms?
Yes, our accessories are designed for both home and commercial use, offering high durability and performance.